Zavro Privacy Policy

_Last updated: November 2026_

Zavro helps pet owners understand how urgent their pet's symptoms may be. We are built to need as little of your data as possible — there is no account, and we never ask for your name, email, or phone number.

What we process

  • Your pet profiles, health records, and check history stay on your device. We do not run accounts and cannot see this data.
  • Symptom descriptions and optional photos you submit for a symptom check are sent over an encrypted connection to our server and a secure third-party AI service for analysis, then discarded. They are not stored on our servers and are never used to train AI models.
  • An anonymous identifier generated on your device lets us apply free-usage limits and prevent abuse. It is not linked to your identity.
  • Subscriptions are processed by the App Store / Google Play and a third-party billing service using an anonymous identifier. We never see your payment details.

    • Advertising and analytics

    The free version of Zavro shows ads served by Google AdMob. Zavro Plus subscribers see no ads.

  • To serve and measure ads, Google may collect your device's advertising identifier (IDFA on iOS, Advertising ID on Android), IP address, and general device and app-usage information. See how Google uses data from apps that use its services.
  • On iOS, ads are personalized only if you allow tracking in Apple's App Tracking Transparency prompt. You can change this anytime in Settings → Privacy & Security → Tracking.
  • In the EEA, UK and Switzerland we ask for your consent before any personalized ads, using Google's consent tool. On Android you can reset or delete your Advertising ID in your device settings.
  • We use the Meta (Facebook) SDK to measure the performance of our app-install ads (for example, that the app was opened after an ad). It may use the advertising identifier where you have allowed it.
  • Your pet's health data, symptom descriptions and photos are never shared with advertisers or used for ad targeting. Ads never appear on symptom check results or emergency guidance.

    • What we do NOT collect

  • No name, email, phone number, contacts, or precise location.
  • We do not sell your data, and we never give your pet's health information to advertisers.

    • Data retention

    Symptom check inputs are processed transiently and not retained on our servers. Your local data stays on your device until you delete it (Settings → Delete all data) or uninstall the app.

    Medical disclaimer

    Zavro is not a veterinarian and does not provide veterinary diagnoses. Information in the app is for guidance only. In an emergency, always contact a licensed veterinarian.

    Children

    Zavro is intended for adults (18+) and is not directed to children.

    Security

    All data in transit is encrypted (HTTPS).

    Contact

    Privacy questions: Zavro Support · Security reports: Zavro Support

    We may update this policy; material changes will be noted in the app store release notes.